Privacy & Cookie Policy

Woods Hydrotherapy customer privacy notice, last updated 11.6.26

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

39 Elmshurst Gardens, ,TONBRIDGE, Kent, TN10 3QT, GB

Telephone

07454204345

info@woodshydrotherapy.co.uk

What information we collect, use, and why

We collect or use the following information to provide services:

Names and contact details
Addresses
Photographs or video recordings of treatment sessions
Records of treatment sessions

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses

We collect or use the following information to comply with legal requirements:

Name
Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase history
Video recordings of treatment sessions
Customer or client accounts and records
Information relating to health and safety
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful basis in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you
Veterinary Referrals

How long we keep information

Woods Hydrotherapy will keep personal information for a period of 5 years post ceasing to trade with the client.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Joint data controllers

We have a joint controller relationship with Cliniko. We process your personal information with that joint controller for the following reason: Cliniko is the booking system used for Woods Hydrotherapy. Profiles are made for each client which include contact details, veterinary details, session notes, referral forms, session pictures and videos. .

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@woodshydrotherapy.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Cookie Policy

Woods Hydrotherapy uses cookies to help make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement. Our website uses cookies to work with Ionos (website designer) as well as information from google maps.

IONOS Site Analytics

This service allows us to analyse user behaviour on our website to improve its functionality and user experience. IONOS Site Analytics helps us understand how visitors interact with our content, which pages are most popular, and how we can optimise our site's technical performance.

Data Purposes

This list represents the purposes of the data collection and processing.

Statistical analysis of user behaviour
Measurement of website reach
Technical optimisation of the website

Technologies Used

This service uses a tracking pixel or server-side log files to collect data. It does not use cookies to store information on your device.

Data Collected

This list represents all (personal) data that is collected by or through the use of this service.

Referrer (previously visited website)
Requested website or file
Browser type and browser version
Operating system used
Device type used
Time of access
IP address in anonymised form (used only to determine the location of access)

Legal Basis

Your consent, according to Art. 6(1)(a) of the General Data Protection Regulation (GDPR).

Location of Processing

Germany and the European Union.

Retention Period

The collected data is stored for a period of 8 weeks and then automatically deleted.

Transfer to Third Countries

No data is transferred to countries outside the European Union.

Google Maps

This is a web mapping service.

Company which processes the data

Google Ireland Limited

Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data Purposes

This list represents the purposes of the data collection and processing. A consent is only valid for the stated purposes. The collected data can't be used or stored for any other purpose then the purposes listed below.

Displaying Maps

Technologies Used

Data Collected

This list represents all (personal) data that is collected by or through the use of this service.

IP address
Location information

Legal Basis

This represents the legal basis which is required for all processing purposes by the GDPR. Common legal grounds are Art. 6 (1) (a) GDPR, if a user has given their consent and Art. 6 (1) (f), if the processing of personal data is essential for providing the services.

Art. 6 (1) (a) GDPR

Location of Processing

European Union

Retention period

The retention period is the time span the collected data is saved for the processing purposes. The data needs to be deleted as soon as it is no longer needed for the stated processing purposes.

The data will be deleted as soon as they are no longer needed for the processing purposes.